-   I lost my username and/or password what do I do?

-  I dont get the login box, it just says incorrect login with my valid membership?

-  How do I clear my browser auto saved passwords?

-   How can I pay for my membership?

-   Is your site transaction secure?

-  I just purchased my membership and I can't access it, why?

-  I canceled my membership and I still got charged for it, why?

-  What do I have access to with my paid membership?

-  Bonus Access problem.

-  How do I cancel my membership?

-  How do I change my membership option?

-  How do I reactivate an old expired account/membership?

-  How do I change my password?

-  How do I change my email?

-  How do I change/update my billing information?

-  I purchased a trial membership - will I be billed?

-  I purchased a trial membership - will I be billed?

-  My statement is showing two charges on the same date... have I been double charged? 
 

      I lost my user name and/or password what do I do?

      If you lost your log in information, you may use the password retrieval form.

You will be asked to enter the email address you used when you joined and your user information will be sent to you via email.

Click here to retrieve your user name and/or password 
 

      I don't get the login box, it just says incorrect login with my valid membership?

      The reason for is most probably because your browser has incorrect or old information auto-saved in its password list. You will need to clear your auto-saved passwords so that you get prompted with the login box again.

To clear your passwords refer to How do I clear my browser auto saved passwords? 

      How do I clear my browser auto saved passwords?

      Look below for instructions on the browser you use: 

    * Internet Explorer 6: Tools(menu bar) > Internet Options > Delete Files > Ok out

    * Internet Explorer 7: Tools (menu bar) > Delete Browsing History > Passwords (Delete Passwords) > Ok Out

    * Fire Fox (PC): Tools(menu bar) > Clear Private Data... > Select 'Saved Passwords' > Clear Pirvate Data Now

    * Fire Fox (MAC): Tools(menu bar) > Clear Private Data... > Select 'Saved Passwords' > Clear Pirvate Data Now

    * Netscape: Edit(menu bar) > Tools(menu bar) > Password Manager > Manage Stored Passwords > Remove > Ok Out

    * Safari: Safari(menu bar) > Reset Safari

    * AOL: AOL(menu bar) > Preferences... > WWW (left side) > Cookies (top) > Remove all > Ok out 
 

      How can I pay for my membership?

      Your membership is paid via a credit card of your choice. All transactions are secure and we offer a state of the art customer support. 
 

      Is your site transaction secure?

      Our website supports Secure Socket Layer (SSL), the Internet encryption standard. This allows for convenient and safe online transactions. 
 

      I just purchased my membership and I can't access it, why?

      There may be different reasons why you are unable to access the members section.

The login info is also case sensitive.

Please make sure you did not mistype your login information. 

You can also try to retrieve your password via your email here! 
 

      I canceled my membership and I still got charged for it, why?

      This matter requires assistance from one of our customer support representatives. 

Please contact us as soon as possible. 

      What do I have access to with my paid membership?

      Your membership gives you access to a wide variety of adult material including pictures, videos, interactive games and more. 

      Why is my Bonus Access not working?

      Please let 12 hours pass after your Trial Membership has converted into a full membership. Our data base updates once a night and that is when the accesses are granted.

However if you feel like it should have already been activated then please contact us with your username/email. 
 

      How do I cancel my membership?

      You may cancel your membership at anytime. The simplest and fastest way to view your membership status and cancel is to long in to MY ACCOUNT . 
 

      How do I change my membership option?

      You may change/upgrade your membership any time. The simplest and fastest way to view your membership status and modify your membership is to log in to MY ACCOUNT . 
 

      How do I reactivate an old expired account/membership?

      You may reactivate and old membership any time. The simplest and fastest way to view your membership status and reactivate your membership is to log in to MY ACCOUNT . 
 

      How do I change my password?

      You may change your password any time. The simplest and fastest way to change your password is is to log in to MY ACCOUNT 
 

      How do I change my email?

      You may change your email any time. The simplest and fastest way to change your email is is to log in to MY ACCOUNT 
 

      How do I change/update my billing information?

      You may change/update your billing information any time. The simplest and fastest way to change or update your billing information's to log in to MY ACCOUNT 
 

      I purchased a trial membership - will I be billed?

      Your credit card will be billed the initial low cost price. If you do not cancel your trial membership prior to the end of the trial, then your credit card will be billed for a standard monthly membership on a recurring basis. Please refer to the terms and conditions of the Website that you joined for further information 

      My statement is showing two charges on the same date... have I been double charged?

      The way credit card charges work is that first there is an authorization that goes through checking to see if the particular amount is available then the real charge goes through. Sometimes banks will show both of them and they look like two separate charges. In fact it is only one charge and one of them will go away within 48 hours. If it does not, then please contact us.